Privacy Policy

Last updated: 22 June 2026

Ursacare ("we", "us", "our") is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your information when you visit ursacare.co, contact us, or use our services.

1. Information We Collect

We collect information that helps us provide safe, high-quality care services.

1.1 Personal Information

• Name
• Email address
• Phone number
• Suburb or address
• Details submitted through contact or booking forms
• Emergency contact information
• Information about your children (age, routines, allergies, medical needs)

1.2 Sensitive Information

Collected only with consent and only when necessary for service delivery:

• Health or developmental information
• Behavioural or support needs
• Safety or risk-related information

1.3 Service & Pricing Information

We may collect:

• Service preferences
• Booking history
• Payment details (processed securely through third-party providers)
• Pricing selections or quotes requested
• Records of service amendments or changes

1.4 Marketing & Campaign Data

If you opt in, we may collect:

• Email marketing preferences
• Campaign engagement (e.g., clicks, sign-ups)
• Feedback or survey responses

1.5 Website & Technical Data

Automatically collected when you visit our website:

• IP address
• Browser type and device information
• Pages visited and time spent
• Cookies and analytics data

This helps us improve website performance and user experience.

2. How We Collect Information

We collect information through:

• Website forms
• Email, SMS, or phone communication
• Booking or enquiry submissions
• Cookies and analytics tools
• Marketing campaigns (only if you opt in)
• Service delivery and documentation

3. Why We Collect Your Information

We collect information to:

• Provide childcare, nannying, and support services
• Communicate with you about bookings, pricing, or service changes
• Maintain safety, compliance, and accurate records
• Improve our services and website
• Send updates, newsletters, or campaigns (only with consent)
• Meet legal and regulatory obligations

We only collect information that is reasonably necessary for our functions.

4. Service Amendments & Record Keeping

When you request changes to:

• Bookings
• Pricing
• Service duration
• Child information
• Emergency contacts
• Care instructions

We record these amendments to ensure accuracy, safety, and compliance.

We may also keep internal notes to support service quality and risk management.

5. How We Use and Disclose Information

We may use or disclose your information for:

• Providing services you request
• Processing payments
• Communicating updates or changes
• Safety, wellbeing, and emergency response
• Legal or regulatory compliance
• Internal training and quality improvement

5.1 Third-Party Disclosure

We may share information with:

• Website hosting and analytics providers
• Payment processors
• Email marketing platforms (if you opt in)
• Professional advisors (legal, compliance, insurance)
• Emergency services if required
• Government agencies when legally required

We never sell your personal information.

6. Marketing & Campaigns

We may send:

• Service updates
• Promotions
• Educational content
• Campaigns or newsletters

You will only receive marketing if you opt in, and you can unsubscribe at any time.

Analytics may be used to measure campaign performance.

7. Cookies & Analytics

Our website uses cookies to:

• Improve functionality
• Analyse traffic
• Personalise content

You can disable cookies in your browser settings, though some features may not work correctly.

8. Data Storage & Security

We take reasonable steps to protect your information from:

• Misuse
• Loss
• Unauthorised access
• Modification
• Disclosure

This includes secure digital storage, restricted access, and encrypted communication where possible.

9. Accessing or Correcting Your Information

You may request:

• Access to the personal information we hold
• Corrections to inaccurate or outdated information

We will respond within a reasonable timeframe.

10. Children's Privacy

We only collect information about children from parents or legal guardians.

We do not knowingly collect personal information directly from children under 16.

11. International Data Transfers

Some third-party services we use may store data overseas.

We ensure these providers meet privacy standards comparable to Australian law.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised "Last updated" date.

Continued use of our website indicates acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

• Email: ursula@ursacare.co
• Phone: +61 430 465 128
• Website: www.ursacare.co