Terms of Service

Last updated: 22 June 2026

Welcome to Ursacare ("we", "us", "our"). By accessing or using ursacare.co or engaging our services, you agree to these Terms of Service ("Terms"). Please read them carefully. If you do not agree, you must not use our website or services.

These Terms apply to all clients, website visitors, and service users.

1. About Ursacare

Ursacare provides nannying, in-home care, early childhood support, and related services. We operate in accordance with Australian laws and industry standards, including child protection, safety, and privacy requirements.

Business Details:

• Business Name: Ursacare
• ABN: 17 726 010 203
• Location: Sydney, NSW, Australia

2. Eligibility to Use Our Services

To engage Ursacare services, you must:

• Be 18 years or older
• Be legally able to enter into a service agreement
• Provide accurate and complete information when booking services

We reserve the right to decline service where safety, suitability, or legal requirements are not met.

3. Qualifications & Safety Compliance

All Ursacare carers, nannies, and educators meet strict safety and professional standards, including:

• Working With Children Check (WWCC) – verified and current
• National Police Check
• First Aid & CPR certification (HLTAID012 or equivalent)
• Child protection training
• Minimum age of 18 years
• Relevant qualifications or experience in childcare, nannying, or early childhood education
• Australian citizenship or valid working rights

We may update or expand these requirements as laws or industry standards change.

4. Services Provided

Ursacare may offer:

• Nannying and in-home childcare
• Casual, part-time, or ongoing care
• Early childhood support
• Sleep support or routine guidance
• Developmental play and learning activities
• Household assistance related to child care

Service availability may vary based on location, staffing, and safety considerations.

5. Pricing & Payment

5.1 Pricing

Service rates are provided at the time of enquiry or booking. Rates may vary depending on:

• Service type
• Duration
• Number of children
• Travel requirements
• Public holidays or after-hours care
• Additional duties requested

All prices are in AUD.

5.2 Payment Terms

• Payment is required before or on the day of service, unless otherwise agreed.
• Late payments may incur fees or suspension of services.

5.3 Changes to Pricing

We may update pricing at any time. Changes will not affect confirmed bookings already paid for.

6. Cancellations & Refunds

6.1 Client Cancellations

• More than 24 hours' notice: No cancellation fee.
• Less than 24 hours' notice: 50% of the booking fee may be charged.
• Same-day cancellations: Full fee may apply.

6.2 Ursacare Cancellations

If we must cancel due to illness, emergency, or unforeseen circumstances:

• We will notify you as soon as possible
• We will offer a rescheduled session or a full refund

6.3 Refunds

Refunds are issued when:

• A service is cancelled by Ursacare
• A duplicate payment occurs
• A refund is required under Australian Consumer Law

Refunds are not provided for:

• Change of mind
• Dissatisfaction based on personal preference when services were delivered as agreed

7. Client Responsibilities

To ensure safe and effective care, clients must:

• Provide accurate information about children's needs, routines, allergies, and medical conditions
• Maintain a safe home environment
• Provide necessary supplies (nappies, food, formula, equipment, etc.)
• Ensure pets are secured if required
• Be reachable during the booking unless otherwise agreed

We reserve the right to end a session early if the environment is unsafe.

8. Health, Safety & Child Protection

Ursacare follows strict safety protocols, including:

• Mandatory reporting obligations under NSW child protection laws
• Safe sleep guidelines
• First aid and emergency response procedures
• Hygiene and infection-control practices

We may refuse or discontinue service if:

• A child is seriously ill or contagious
• The environment poses a risk
• Abuse, neglect, or unsafe behaviour is observed

We are legally required to report concerns to relevant authorities.

9. Liability & Disclaimer

To the extent permitted by law:

• Ursacare is not liable for indirect, incidental, or consequential damages
• We are not responsible for injuries or incidents resulting from unsafe home environments, undisclosed medical conditions, or failure to follow safety instructions
• We do not guarantee outcomes related to sleep, behaviour, or development

Nothing in these Terms excludes rights under the Australian Consumer Law.

10. Website Use

By using ursacare.co, you agree not to:

• Misuse the site
• Attempt to access restricted areas
• Upload harmful or malicious content
• Copy or reproduce website content without permission

We may update or remove website content at any time.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of information as described in that policy.

12. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date.

Continued use of our website or services indicates acceptance of the updated Terms.

13. Contact Us

For questions about these Terms, please contact:

• Email: ursula@ursacare.co
• Phone: +61 430 465 128
• Website: www.ursacare.co